I came home yesterday and as I do most days.....I opened up my mail. I opened up a statement from my credit card company and immediately noticed that they hadn't posted my last payment that I had mailed to them. I immediately picked up the phone to call them (even tho I had all the checking account info at work) in hopes that they might have found my payment. Here is how the conversation went........
Me: Hello, I just received my statement and noticed that a check I had mailed out in December hasn't been posted to my account.
Customer Service: Mother's maiden name please.
Me: ######
Customer Service: Can you verify your home address and telephone.
Me: Yes, blah blah blah blah blah blah 555-555-5555.
Customer Service: Is this your phone number with the last four digits of 1111.
Me: No, I just gave you my phone number.
Customer Service: How can I help you?
Me: Like I said, I mailed a check out in December and my statement shows that you haven't received it. Can you check on that for me?
Customer Service: No, we never received it.
Me: Ummm, I mailed it out EARLY (well before the due date) on December 21, before I went out of town.
Customer Service: No, we didn't get it. If you mailed it in December we won't be getting it now.....It's already February.
Me: It's January, not February. (Thought in head.....It probably got lost because of all the flippin' Christmas card mail....February? What a moron!!).
Customer Service: Oh yeah, it's January. So do you want to pay by phone today?
Me: No, I want to call my bank tomorrow and if it hasn't cleared, I want to stop payment on the check.
Customer Service: You can still pay by phone today.
Me: No, I will call you tomorrow after I talk to my bank and pay then!!!! (Thought in head......You flippin' idiot!!!)
Customer Service: You know, we WILL be calling you if we don't receive your payment.
Me: No, you WON'T be calling me because I'm taking care of it tomorrow!!!!!! Listen, transfer me to someone that can cancel my card. (Thought in head.....HELLOOOOOOO, I called YOU!! If I was dodging payment.....I WOULDN'T HAVE CALLED YOU!!!!!)
Customer Service: Alright. (Possibly thought in head.....Geez, what's her problem?)
(LONG TIME ON HOLD)
2ND Customer Service Rep: How can I help you today?
Me: I wish to cancel my credit card.
2ND Customer Service Rep: May I ask why?
Me: (Huge sigh) I have had this credit card for 25 YEARS and have NEVER once been late on a payment and and your customer service person has treated me as if I'm a total deadbeat and don't pay my bills!!!!! My check must have gotten lost in the mail and I called to try and get it straightened out. He keeps telling me to pay today and I told him that I'll pay it tomorrow after I call my bank and he said he WILL be calling me if I don't send my payment and I don't think he should treat people like deadbeats that pay their bills.....Just look at my payment history! (Totally out of breathe and red faced).
2ND Customer Service Rep: I'm sorry to hear that. Are you sure you wish to cancel your credit card?
Me: Yes, cancel it. (Thought in head.....Great, now I don't have another credit card and I knew my account number by heart cause I had it soooooooo long (and I used it a bunch of times!), but they shouldn't treat people like that....Oh great, I wonder if I can use a debit card in China.....I'm going to have to fill out an application for the next credit card that comes in the mail....That should be tomorrow!!!)
2ND Customer Service Re: Alright, your card has been cancelled. Is there anything else I can do for you today?
Me: I don't think so. (Thought in head....Sniff. I had that card before I was married to EITHER of my husbands and now it's gone. Just. Like. That.)
My relationship with my credit card company is officially over. It almost feels like a divorce or something. Twenty-five years is a long time and it was over in a heartbeat. I have no idea how long it's going to take me to get over how 0ur good relationship turned ugly so quickly. Can I use a debit card in China?